Terms of service
OVERVIEW
This website is operated by Love Letters. Throughout the site, the terms “we,” “us,” and “our” refer to Love Letters. We operate this website and online store, including all related information, tools, content, features, products, and services (collectively, the “Services”) to provide you with a curated shopping experience.
Our store is hosted on Shopify Inc. (“Shopify”), which provides us with the e-commerce platform that allows us to sell our products and Services to you.
By accessing, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein, such as our Privacy Policy and Refund Policy. If you do not agree to these Terms, you may not access or use our Services.
Please read these Terms carefully, as they include important information regarding your legal rights, limitations of liability, and warranty disclaimers.
SECTION 1 – ELIGIBILITY & ACCESS
By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have provided consent for any minor dependents to use the Services under your supervision.
You may be required to provide certain personal and transactional information, including your name, email address, billing details, payment information, and shipping address. You agree that all information you provide is accurate, current, and complete, and that you have the legal right to provide such information.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You may not sell, transfer, license, or assign your account to any other person.
SECTION 2 – USE OF THE SERVICES
You agree to use the Services for lawful, personal, and non-commercial purposes only. You must not use the Services in any way that violates applicable laws or infringes on the rights of others.
We reserve the right to restrict, suspend, or terminate access to the Services at our sole discretion if we believe you have violated these Terms.
SECTION 3 – PRODUCT INFORMATION & AVAILABILITY
We make reasonable efforts to display our products accurately. However, actual colors, finishes, or appearance may vary due to screen settings, device configurations, or manufacturing differences.
We do not guarantee that product descriptions, images, or other content are error-free, complete, or identical to the delivered product. All product descriptions and offerings are subject to change or discontinuation at any time without notice.
We reserve the right to limit quantities sold, refuse service, or restrict sales by person, geographic location, or jurisdiction.
SECTION 4 – ORDERS & ACCEPTANCE
By placing an order, you are making an offer to purchase our products. All orders are subject to acceptance by Love Letters. We may refuse or cancel any order for any reason, including availability issues, pricing errors, suspected fraud, or unauthorized transactions.
An order is not considered accepted until payment has been successfully processed and a confirmation has been issued. Once accepted, orders may not be canceled or modified.
If we cancel or modify an order, we will attempt to notify you using the contact information provided at checkout.
All returns and exchanges are governed exclusively by our Refund Policy:
You represent that all purchases are for personal or household use only and not for resale or export.
SECTION 5 – PRICING, PAYMENTS & BILLING
All prices are subject to change without notice. The price charged will be the price displayed at the time of checkout and confirmed in your order confirmation email.
Prices do not include applicable taxes, shipping fees, customs duties, or import charges unless explicitly stated.
You agree to provide accurate and complete payment and billing information and authorize us to charge your selected payment method for all applicable charges.
You represent and warrant that:
- You are authorized to use the payment method provided
- All billing information is accurate and complete
- Your payment provider will honor all charges incurred
SECTION 6 – SHIPPING & RISK OF LOSS
Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities, or events beyond our control.
Once your order is handed over to the shipping carrier, title and risk of loss transfer to you.
SECTION 7 – THIRD-PARTY TOOLS & LINKS
The Services may include access to tools, integrations, or links operated by third parties. We do not control or endorse these third-party services and are not responsible for their content, accuracy, or practices.
Your use of any third-party tools or websites is entirely at your own risk. Please review their terms and policies before engaging in any transaction.
SECTION 8 – RELATIONSHIP WITH SHOPIFY
Love Letters is powered by Shopify; however, all transactions are made directly between you and Love Letters.
You acknowledge and agree that Shopify is not responsible or liable for any aspect of transactions, products, or services purchased from Love Letters. You expressly release Shopify and its affiliates from all claims arising from your use of our Services or purchases made through our store.
SECTION 9 – INTELLECTUAL PROPERTY
All content included in the Services—including text, images, graphics, logos, videos, product designs, and layout—is owned by or licensed to Love Letters and protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works from, or exploit any content without our prior written consent.
All trademarks, logos, and brand names used on the Services are the property of their respective owners. Unauthorized use is strictly prohibited.
SECTION 10 – USER FEEDBACK & SUBMISSIONS
If you submit reviews, comments, ideas, suggestions, or other content (“Feedback”), you grant Love Letters a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, and distribute such Feedback for any purpose.
You represent that:
- You own or have rights to the Feedback
- The Feedback does not violate any law or third-party rights
- Any incentives received have been disclosed
We are not obligated to keep Feedback confidential, provide compensation, or respond.
SECTION 11 – PROHIBITED ACTIVITIES
You agree not to:
- Violate any laws or regulations
- Infringe intellectual property rights
- Harass, abuse, defame, or threaten others
- Transmit malware, spam, or malicious code
- Scrape, crawl, or exploit the Services
- Impersonate another person or entity
We reserve the right to terminate access for violations.
SECTION 12 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available”, without warranties of any kind, either express or implied.
We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
SECTION 13 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Love Letters and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data, or revenue, arising from your use of the Services or products purchased.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Love Letters, Shopify, and their affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 15 – TERMINATION
We may terminate or suspend your access to the Services at any time without notice. You remain responsible for all obligations incurred prior to termination.
SECTION 16 – PRIVACY
Your use of the Services is subject to our Privacy Policy:
https://loveletters.co/policies/privacy-policy
Because our store is hosted by Shopify, your information may be processed by Shopify and service providers in other jurisdictions.
SECTION 17 – ERRORS & CORRECTIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time and to cancel orders affected by such issues.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Love Letters is headquartered, without regard to conflict of law principles.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 20 – ENTIRE AGREEMENT & WAIVER
These Terms constitute the entire agreement between you and Love Letters and supersede any prior agreements. Our failure to enforce any right does not constitute a waiver.
SECTION 21 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign or transfer our rights without restriction.
SECTION 22 – UPDATES TO TERMS
We may update these Terms at any time by posting a revised version on our website. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 23 – CONTACT INFORMATION
Business Name: Love Letters
Address: 30 N Gould ST STE R, Sheridan, Wyoming 82801, United States
Email: hello@loveletters.co
Phone: +1 855-773-0912
Support: Available Monday–Friday, 9:00 AM – 5:00 PM (PST)